StitchProof Support
Support
Support information for StitchProof, including projects, materials, checklists, defects, photos, reports, backups, and Restore Purchases.
For StitchProof support, email the support address below. Include the app name, device model if useful, iOS version, app version or build number if visible, and a short description of the issue.
What StitchProof does
StitchProof helps makers track materials and process stages, run inspection checklists, log defects and rework, attach evidence photos, and generate a completion snapshot and handoff report (PDF) for sewing, embroidery, or needlework projects.
Local records and backups
StitchProof is designed as an offline-first app. Records stay on the device unless the user exports a backup or report. Users should export a backup before deleting the app, clearing app data, or replacing a device.
Photos and permissions
If photos do not appear as expected, check iOS photo or camera permission settings in the Settings app, confirm there is enough device storage, and try adding the photo again.
Purchases and Restore Purchases
If Pro access does not appear after purchase or reinstall, use Restore Purchases in Settings within the app and confirm the device is signed into the same Apple ID used for the original purchase.
What to include in a support email
Include your device model, iOS version, app version if visible, whether the issue affects projects, checklists, defects, photos, reports, backup/restore, or purchases, and screenshots if they help explain the problem. Do not send passwords, payment card numbers, or private keys through support email.
Contact
For StitchProof support, email admin@estreamedia.my. Response timing can vary.
Support email: admin@estreamedia.my